13th February, 2020
The management of the Federal Medical Centre (FMC), Keffi, Nasarawa State, says it has trained no fewer than 2,000 members of staff on an attitudinal change to enhance effective service delivery.
Dr Yahaha Baba-Adamu, the Medical Director of the centre, made this known during the opening of the 2020 first ministerial SERVICOM/ Nodal and Desk Officers Networking Retreat, on Thursday in Keffi.
He said that the importance of SERVICOM (Service Compact with all Nigerians) to the development of the society could not be over-emphasised, hence the need for Nigerians to do the right things at the right time for development to thrive.
“We have trained 2,000 members of staff on attitudinal change by the Foundation for Correction of Moral Decadence, with SERVICOM serving as the engine room for service delivery.
“This is contingent on the compelling need to change the system of service delivery by government officials, especially those in the health sector from structure-centred approach to citizen-centred.
“SERVICOM is borne out of a commitment to transform the system through a customer-centred service delivery system, aimed at satisfying the customers’ expectations,” he said.
The medical director commended the organisers of the programme, saying that it would go a long way in ensuring effective healthcare delivery among health workers.
“I know that you may feel that your work goes unsung but I want to assure you that it does not go unnoticed.
“You and your teams have brought different kinds of things together to deliver quality service to patients,” he said.
Baba-Adamu commended FMC staffers for being up and doing in ensuring effective service delivery while urging them to continue in that direction.
The medical director restated his commitment to the implementation of policies and programmes that would have a direct bearing on the welfare of the workers and the patients.
In her welcome address, the National Coordinator/Chief Executive Officer, SERVICOM, Mrs Nnenna Akajemeli, said that the event was organised to equip the participants with the much-needed attitudinal change for effective service delivery.
She expressed appreciation to the medical director of the centre for supporting SERVICOM and other departments in the interest of patients and Nigerians in general.
The medical director of the centre was given a SERVICOM Champion award for his leadership quality.