By Kazeem Ugbodaga
Nigerians have expressed outrage, anger and disgust over Access Bank’s poor services, as the bank’s app has continued to fail.
The bank’s customers on twitter have taken a swipe at the poor services being rendered by the bank since it acquired Diamond Bank.
Since Friday morning, Access Bank has continued to trend on Twitter with persistent complains by customers.
Ized Uanikhehi, a customer of the bank said “Access bank should return Diamond bank to the owners if they know they can’t manage the assets. I don’t understand, are they trying to force us to move to access app or what’s going on exactly?”
Another customer, Olamide asked: “Hello Access Bank, I cannot transfer money even from your own home bank to another bank. Not even your mobile App is working … please tell me what can I do?”
A customer, Khorladey, said “Access Bank, can you give me a reason why I transfer money from GTBank to Access Bank since morning and up till now no credit alert…I was debited and recipient didn’t receive credit alert…pls treat as urgent.”
Read more tweets here:
@gtbank @myaccessbank @access_more can u give me a reason why i transfer money from GTBank to Access Bank since morning and up till now no credit alert…i was debited and recipient didn't receive credit alert…pls treat as urgent pic.twitter.com/t0yHEqAQ1t
— Khorladey (@Iam_Khorladey) May 31, 2019
— Ololade Adenekan (@lolanekan) May 30, 2019
I have never had issues trying to do anything on Access Bank mobile app before, But now that they have carried Diamond Bank to join body, It has been issues upon issues. what manner of fuckery is this?
— Oyèyẹmí Bámidélé (@Chrisbamidele) May 31, 2019
— chief_who_is_chief (@rapheal_irenen) May 30, 2019
However, Access Bank, in a tweet has asked customers to let the bank know the issues they were facing so that they could solve them.
Thank you for contacting us. Please let us know the issue you are experiencing on your account to enable us assist further.
— Access Bank Plc (@myaccessbank) May 31, 2019