9th October, 2012
In a move that demonstrates its commitment to engaging its customers on how best to provide sound and efficient financial services, Nigeria’s Number One Bank Brand, First Bank of Nigeria Plc weekend organized a programme tagged “Customer Engagement Forum” in Nigeria’s capital city of Abuja.
The programme, one of the activities lined up to celebrate this year’s Customer Service Week was aimed at getting feedbacks and inputs from customers in Abuja and the environs on how best the bank can improve on its service delivery.
During the one day event, which took place at Transcorp Hilton Hotel, Abuja, customers of the bank were treated to presentations which highlighted the bank’s new products and services including e-Banking services, alternative service delivery channels, products and services, the evolving holding company structure of the group and the various transformational initiatives of the bank over the past one year.
Speaking at the forum, FirstBank’s Group Managing Director/Chief Executive Officer, Bisi Onasanya said as a pan Nigerian financial institution, FirstBank recognizes the need to interact with its customers irrespective of their economic class, location or vocation.