1st March, 2011
Telecoms operator, Globacom has advised its subscribers on the proper modalities to follow in order to verify and redeem prizes offered in its popular promotions and subscriber reward schemes.
The advice came on the heels of recent activities by impostors and fraudsters who try to take advantage of the company’s promos to defraud innocent members of the public. Such fraudsters send SMS messages asking subscribers to part with various sums of money or recharge cards in order to redeem prizes which they claim subscribers have won in the promos.
Speaking on the issue, Globacom’s Head of Value Added Services, Mr Samson Isa said Globacom does not inform its subscribers of promo winnings through text messages or by email.
“Any winner of any prize in our ongoing promotions will be contacted only by a phone call from a Glo agent. Such subscribers can also take the extra step of verifying such information by calling 121 for prepaid subscribers or 200 for post paid users. They should also visit their nearest Gloworld for verification whenever notified of any winning, he said.
Isa advised customers not to respond to hoax promotions requesting bank details and confidential information such as ATM numbers, PIN numbers and passwords, or the maiden name of the subscriber’s mother as Glo will never send SMS asking for such confidential information.
Globacom, he added, will also never ask subscribers to send recharge cards to any phone number in order to redeem prizes which they had legitimately won.
“The Glo website, www.gloworld.com is the only authentic website for subscribers to see the terms and conditions of the company’s various marketing promotions. Customers should therefore be wary of fake websitesâ€, he stated.
