26th October, 2016
Leading video entertainment company, MultiChoice Nigeria, has announced its commitment to new consumer-focused initiatives agreed with the Consumer Protection Council (CPC).
The announcement was made in a statement issued by the company yesterday.
The new initiatives include availability of a Free-to-Air channel to subscribers at the expiration of subscription in accordance with the Nigerian Broadcasting Commission’s (NBC) Code.
This requires a pay television service provider to carry a Free-to-Air public broadcasting station in its area of coverage in public interest.
In compliance with this code, MultiChoice will henceforth make available the Nigerian Television Authority International (NTAi) to subscribers as the Free-to-Air channel after the expiration of their subscription.
The new initiatives also include an option for the suspension of service while subscribers are away from home.
This enables subscribers to suspend their accounts for a fixed period of between seven and 14 days not more than twice a year. This, explained MultiChoice, requires a 48-hour request.
Similarly, MultiChoice has introduced toll-free lines on the four mobile telephone networks in the country as well as an extension of new contact centre hours from 8am to 9am daily, including weekends and public holidays.
The toll-free lines are 09090630333 (Etisalat), 07080630333 (Airtel), 08149860333 (MTN) and 08113630333 (Glo).