PCC Receives 754 Complaints In Lagos

Funso Olukoga Public Complaint Commission

Funsho Olukoga Public Complaint Commission

Henry Ojelu

Funsho Olukoga Public Complaint Commission
Funsho Olukoga Public Complaint Commission

The Public Complaint Commission, PCC has disclosed that the numbers of complaints received from residents of Lagos state on variety of issues has significantly increased to 754.

PCC Federal Commission in Lagos, Funsho Olukogan made this known during the annual press conference of the commission held at the former National Assembly Complex, Tafawa Balewa Square (TBS), Lagos.

The commissioner who put the number of complaints in the previous year at 338, said the improved figure was made possible with the adoption of new methods introduced into its investigation strategies and the application of modern information technology.

“The rise in number of complaints is clear evidence that the commission is now known better in Lagos and the residents are aware of their rights to challenge what they consider as administrative injustice on the part of the public and private institutions,” he said.

Olukoga who also gave a sectoral account of the activities of the commission called on Nigerian Communication Commission to rescue mobile phone users from undue advertisement drive.

He said his commission received several complaints about unsolicited calls from network service providers advertising their products.

“Some question the propriety of preceding a caller tune with an advertisement when calling a number, others find the frequency of unsolicited calls distractive and oppressive”.

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He urged the NCC to intervene by investigating and sanctioning erring network service providers to reduce unacceptable and unfair trade practices.

Olukoga lamented that bank customers are still subjected to poor services in spite of new service charges imposed on them while cases of malfunctioning ATM were very common.

The Public Complaints Commissioner urged the Nigeria Civil Aviation Authority (NCAA) to beam its searchlight on the quality of services rendered by airline operators especially domestic flight operators.

“We are concerned with how the airline handles their operation from purchase of air tickets to cabin services. Flight delays and cancellations appear to be the rule rather than exceptions”, he lamented.

Olukoga also disclosed that the law establishing the Public Complaints Commission is now being reviewed to give it powers to commence prosecution of cases in the courts.

Olukoga said the proposals for the review of the act is presently undergoing the different stages, including inputs from the different states of the federation so that the commission “would not just bark but also be able to bite”.

He explained that the review which would entail constitutional amendment would empower the commission to sanction recalcitrant respondents and prosecutes certain offences in the courts.

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